Shipping policy

Returns & Refund Policy

Thank you for shopping at CozyHers. We want you to be completely satisfied with your purchase.

1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Conditions To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused, with tags, and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

3. Return Process To start a return, you can contact us at help@cozyhers.com.

  • If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Information

We’d love to hear from you! Whether you have a question about our products, shipping, or anything else, our team is ready to answer all your questions.

  • Customer Support Email: help@cozyhers.com

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Response Time: We aim to respond to all inquiries within 24–48 hours.

Connect with us: If you are reaching out regarding an existing order, please include your Order Number (e.g., #1001) in the subject line for faster service.

Legal Notice

1. Ownership & Intellectual Property All content on CozyHers, including but not limited to text, graphics, logos, images, and marketing copy, is the property of CozyHers and is protected by international copyright and intellectual property laws. Any unauthorized use or reproduction of these materials for commercial purposes is strictly prohibited.

2. Disclaimer of Liability The information provided on this website is for general informational purposes only. While we strive for accuracy, CozyHers makes no warranties, expressed or implied, regarding the completeness or reliability of the information. Use of the site and its content is at your own risk.

3. Limitation of Services CozyHers reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including without limitation, if we believe customer conduct violates applicable law or is harmful to our interests.

4. Governing Law These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

5. External Links Our website may contain links to third-party websites (such as TikTok or Instagram) that are not owned or controlled by CozyHers. We assume no responsibility for the content, privacy policies, or practices of any third-party sites.

6. Updates to Legal Notice We reserve the right to update or modify this Legal Notice at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the new terms.

Shipping Policy

1. Shipment Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 7–15 business days (Estimated)

  • Express Shipping: 3–7 business days (Estimated)

  • Delivery delays can occasionally occur due to customs processing or carrier issues.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes CozyHers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages CozyHers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.